Shipping Policy
Effective Date: October 21, 2026
Thank you for shopping with JOYIN at https://fidgetadventcalendar.com. This Shipping Policy details our shipping rates, fulfillment timelines, delivery estimates, and policies for our Fidget Advent Calendar.
1. Shipping Rates & Costs
We believe in transparent, upfront pricing with no hidden checkout fees. We offer flat rate shipping on all standard orders:
- Flat Rate Shipping: $8.95 per order
Shipping fees are calculated and applied at checkout prior to order completion.
2. Order Processing Time
All orders are processed and packaged within 1 to 3 business days (Monday through Friday, excluding federal holidays). Orders placed on weekends or holidays will begin processing on the following business day. During high-volume holiday seasons, processing times may take up to an additional 2 business days.
3. Domestic Shipping Times (United States)
Once your order has been processed, domestic delivery generally takes:
- Carrier Partners: USPS (United States Postal Service) or UPS (United Parcel Service)
- Estimated Delivery Time: 5 to 10 business days from the date of shipment
4. International Shipping & Customs Duties
We ship internationally to select destinations:
- Estimated Delivery Time: 10 to 25 business days from shipment date, depending on destination customs clearance.
- Customs, Duties, and Taxes: International orders may be subject to import taxes, customs duties, and local brokerage fees levied by the destination country once the shipment arrives. The buyer is solely responsible for all customs fees, duties, and import taxes. JOYIN has no control over these charges and cannot predict what they may be.
5. Order Tracking
Once your order has been dispatched from our fulfillment facility, you will automatically receive a shipping confirmation email containing your designated tracking number and a link to monitor your parcel in real-time. Please allow 24 to 48 hours for tracking information to populate in the carrier's system.
6. P.O. Boxes and APO/FPO Addresses
We proudly ship to P.O. Box and APO/FPO military addresses within the United States. Deliveries to P.O. Boxes and APO/FPO locations are handled exclusively via USPS. Please ensure your address is entered accurately during checkout.
7. Shipping Delays
While we make every effort to deliver your order within stated estimates, JOYIN is not liable for shipping delays caused by factors outside our direct control, including but not limited to severe weather conditions, natural disasters, national postal disruptions, carrier logistics backlogs, or customs processing delays.
8. Lost, Damaged, or Missing Packages
- Damaged Parcels: If your package arrives damaged, take clear photos of the packaging and product immediately. Contact our team at support@fidgetadventcalendar.com within 7 days of delivery so we can submit a carrier claim and arrange a replacement.
- Lost Packages: If your tracking indicates "Delivered" but you have not received your package, check with household members and neighbors, inspect safe drop locations, and contact your local carrier office. If your package remains missing, contact us within 7 days of the expected delivery date.
9. Restricted Countries & Destinations
JOYIN does not ship to embargoed nations or countries subject to trade restrictions or sanctions by the United States government. If an order is placed with a destination address located in a restricted country, the order will be canceled and refunded in full.
10. Contact Information
If you have any questions regarding your shipment or delivery status, please reach out to:
JOYIN Shipping Support
Website: https://fidgetadventcalendar.com
Email: support@fidgetadventcalendar.com