Refund Policy
Effective Date: October 21, 2026
At JOYIN, customer satisfaction is our priority. We want you to be completely satisfied with your Fidget Advent Calendar purchase from https://fidgetadventcalendar.com. This Refund and Return Policy outlines the guidelines and steps for returning products and receiving refunds.
1. 30-Day Return Window
You have 30 calendar days from the date of confirmed delivery to request a return for your item. After 30 days from delivery, we cannot offer a refund or exchange.
2. Return Eligibility Requirements
To qualify for a standard return, your item must meet the following criteria:
- The Fidget Advent Calendar must be unused, complete, and in the same condition that you received it.
- All doors/compartments must be intact and unopened.
- The item must be in its original packaging with all protective materials, inserts, and accessories included.
- You must provide proof of purchase or order number.
3. Return Process (RMA Required)
To initiate a return, please follow these steps:
- Email our support team at support@fidgetadventcalendar.com with your order number, reason for return, and clear photos if applicable.
- If your return is authorized, we will issue a Return Merchandise Authorization (RMA) number and return shipping instructions.
- Securely package the item and write the RMA number clearly on the outside of the return parcel.
- Ship the package using a trackable shipping service. Packages returned without an RMA number will not be accepted.
4. Return Shipping Costs
Except in cases involving damaged or defective items, customers are responsible for paying all return shipping costs. Shipping costs are non-refundable. We recommend using a trackable courier service and purchasing shipping insurance, as we cannot guarantee receipt of returned items.
5. Non-Returnable Items
The following items are ineligible for return or refund:
- Any Fidget Advent Calendar where calendar doors, seals, or blind bags have been opened or tampered with.
- Personalized or customized items.
- Products sold marked as "Final Sale", "Clearance", or "As-Is".
- Items returned more than 30 days after delivery.
6. Damaged, Defective, or Incorrect Items
Please inspect your order upon receipt. If the product arrives damaged, defective, or if you received the incorrect item, contact us within 7 days of delivery at support@fidgetadventcalendar.com with your order number and photographs showing the issue. Upon verification, we will provide a prepaid return label and send a free replacement or issue a full refund to your original payment method.
7. Exchanges
We only replace items if they are defective, damaged, or sent in error. If you need to exchange an item for the same product, please reach out to us at support@fidgetadventcalendar.com.
8. Refund Processing and Timeline
Once your return is received and inspected by our warehouse, we will send you an email notifying you of the approval or rejection of your refund. If approved, your refund will be processed automatically to your original method of payment within 5 to 10 business days. Please note that bank or credit card processing times may take an additional 2 to 5 business days to post to your statement.
9. Late or Missing Refunds
If you have not received your refund after 10 business days following approval, please perform the following checks:
- Check your bank account or credit card statement again.
- Contact your credit card company; it may take time before your refund is officially posted.
- Contact your banking institution, as there is often standard processing time before a refund appears.
- If you have completed these steps and still have not received your refund, contact us at support@fidgetadventcalendar.com.
10. Contact Information
For return requests and refund inquiries, please contact:
JOYIN Customer Support
Website: https://fidgetadventcalendar.com
Email: support@fidgetadventcalendar.com